Online videos can be an effective tool to reduce both the number of customer issues and the cost of addressing frequent support requests.

Complex product configuration or installation steps are easier to follow when viewed online, with the result that customers file fewer support requests.

We can place videos anywhere your customers need to access them

• Embedded in the pages on your public website.
• In an email your support team can send to the customer.
• Hidden and password protected on a secure website.

Support Department Videos

• Product configuration/ installation
• Product demonstration
• Lab demonstration
• Solutions to FAQ
• Customer training

Measuring return on investment

Every time the customer opens and views one of your support videos we capture their activity. You have unlimited access to comprehensive online reports showing information such as the number of viewers of each video and length of time each video is viewed. This makes it easy for you to measure and report to management your reduced cost of support.

ProductClips online videos cost no more than many other types of support resources, yet are much more effective for addressing certain types of customer issues.